Our products are mainly intended for professionals (retailers, distributors).
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply personalized, perishable or fast-moving products such as disposable vapes.
So.., no returns or refunds accepted for products opened, used or unsealed after delivery.
If you receive products :
Damaged,
Defective,
Not to order,
The customer must notify us in writing at E-mail：info@jnr-shop.com within 48 hours after receipt, providing :
Order number
Problem description
Clear product photos
Our customer service department will analyze the request and propose, depending on the case :
A replacement
A credit on your next order
Partial reimbursement
Attention No returns will be accepted without prior agreement from our team.
If your request is approved by our customer service :
Products must be returned new, in their original sealed packagingwith all accessories.
Return shipping costs are at the customer's expense, except in the event of an error on our part.
Once we have received and inspected your return, we will :
Replacement, or
When a credit note is issued, or
To reimbursement,
within 7 to 10 working days.
Returns will not be accepted in the following cases:
Products used or opened
Products not purchased via jnr-shop.com
Claims made outside the 48-hour period after delivery
Products damaged by misuse or improper storage
jnr-shop.com - Your reliable supplier of wholesale disposable vapes, with customer service dedicated to your satisfaction.